Making life at work better
17 - 18 JUNE New Date TBA
Hilton London Heathrow Airport
POSTPONED DUE TO COVID-19
We have been closely monitoring the rapidly developing situation in regard to the spread of COVID-19.
Our customers’ safety and concerns are paramount and as such, with regret, we announce that INSIGHTS 20 will be POSTPONED until a later date.
We are already planning to host a number of webinars to cover the product showcases. We will keep you fully updated in regard to the new date for INSIGHTS 20 as well as the format and dates for communicating the planned content of the event virtually.
If you have already purchased a ticket, we will of course issue a full refund or transfer the ticket to the rescheduled event. Please contact alex.stavrou@hornbill.com for any assistance.
Event | Agenda
Welcome
Patrick Bolger
Hornbill Update
Gerry Sweeney
Our CEO, Gerry Sweeney will provide insights into Hornbill’s progress and the emerging technologies that we are excited about in 2020.
Hornbill Product Showcase and Roadmap
Gerry Sweeney & Steven Boardman
A full update on the new features and apps that Hornbill has developed since INSIGHTS 19 and a look ahead at the exciting capabilities that have been added to our roadmap.
Coffee Break
Customer Insights: Trends, Challenges, Discussion
Paul Davis & Nigel Martin
A deep dive into the feedback from the 2020 Hornbill Customer Survey. What were the key trends and challenges that you highlighted? We will explore where Hornbill is performing well, alongside that areas that have been targeted for improvement. This session will also look at innovation that our customers have delivered in the last 12 months, and what’s on their agenda for the year ahead.
Lunch
One System for Work
Darren Rose (VINCI Construction UK), Alex Tumber (Advanced Session), Conor Hamilton (Beginner/Intermediate Session)
Our Hornbill STARS Project of the Year winner, VINCI Construction UK, will explain their innovative and award-winning use of Hornbill Project Manager. Darren Rose (IT Service Director) will explain how using one system for work is delivering value and improving the perception of IT across the organisation.
This will be followed by beginner and intermediate sessions, led by Hornbill, which will allow you to bring these insights and value back to your organisation.
Coffee Break
Meet The Developers Roundtables
In this roundtable session, you will get face-to-face time with developers who work across different Hornbill solutions and applications. Choose your preferred topic and join others at a table, facilitated by our developers, to offer your input around the Hornbill platform and your favourite apps.
Customer Success
Paul Davis & Samrai Estefanos
Heavy workload means that you often can’t spend as much time as you would like to get the most from your investment in Hornbill. Our Head of Client Services, Paul Davis, will explain the Expert Services that Hornbill’s Customer Success team can provide to boost your resources and enable you to tackle common challenges more effectively.
Stars Awards
Patrick Bolger & Gerry Sweeney
Hosted by Patrick Bolger, the Hornbill STARS will recognize and reward best practice and service management success of customers within the Hornbill Community. The award categories are:
- Individual Award
- IT Service Desk Award
- Business Service Desk Award
- Hornbill Project of the Year
- Hornbill Community Award
The awards will recognize people and service management teams who have acted as an enabler, delivering business outcomes and value back to their organization by improving the perception of service management.
NOMINATE YOUR STARSIntroduction
Employee Portal – Help your customers help themselves to a better service experience
FRANK REAY (LANDMARK INFORMATION GROUP), EHSAN SHAHNEH
Employees struggle with disparate channels and a bewildering set of options when requesting support from different departments. Meanwhile, service delivery teams are drowning in low-value interactions. Self-Service is arguably the best tool in your arsenal to help tackle these challenges. This session will explore how to deploy Hornbill’s new Employee Portal effectively, with best -practice and design tips, which will encourage your customers to help themselves to a better service experience.
Coffee Break
How to demonstrate IT value across your business
STEPH GILL & JOHN DELAMARE-TIMMS (KENT & ESSEX POLICE), BOB DICKINSON
Our Hornbill STARS IT Service Desk Winner, Kent & Essex Police’s panel: Steph Gill (IT Service Delivery Manager), Mike Hibbitt (IT Service Desk Manager) and John Delamare-Timms (Business Services Business Partner) will explain how collaboration has brought their IT teams together and has played an instrumental role in the adoption of Enterprise Service Management, not only throughout their organisation, but also across five police forces within the region.
Lunch
Project Showcase: ITOM
Daniel Riley
This session will examine early adoption of Hornbill’s ITOM capabilities.
Coffee Break
Q&A Panel
Gerry Sweeney, Paul Davis & Abdi Hamisi
Patrick Bolger will host this session which gives you the opportunity to pose your questions to members of the Hornbill Executive team.
Close
Gerry Sweeney
Please note that the agenda is subject to change, best efforts will be made to notify all attendees of any changes as soon as possible.
Venue | Hilton
Accommodation
We have secured a block of discounted rooms for our INSIGHTS 20 delegates at a rate of £129+VAT per night. This rate is secured until one month before the event however once our designated block has run out, the rate will then return to the best available that Hilton offers on their website.
Parking
The hotel has parking and there is a discounted delegate rate for conference attendees...
- 12 hr discounted delegate parking £15
- 24hr discounted delegate parking £20
To get the parking discount you simply need to validate your ticket at the Concierge desk after the event.
Registration
Registration has been POSTPONED until a later date TBA
Early Bird Deal
£199 £149*
Early Bird Ticket:
- Early bird tickets are LIMITED so please ensure you book now to take advantage of this discounted ticket option
- Gain priority access for your organisation to individual ‘Surgery Sessions’ with one of our Hornbill Product Specialists
- First pick of dedicated Hornbill Product Showcase sessions
*Prices do not include VAT